Conditions of Sale

ak.co.za — Terms of Sale (Distance Sales) · Effective date: 1 November 2026

8. How orders are placed and accepted

Once you click the button labelled “SUBMIT ORDER”, you submit an order to purchase the Goods. A legally binding agreement is created only after we confirm acceptance and/or after payment confirmation and dispatch, as applicable.

Payment methods: Payments are processed via electronic payment methods (including EFT). No credit card payments are offered.

Cash deposits (if accepted by us): If you pay by cash deposit (where offered), ensure that any bank charges are included in the total amount due. If not, shipment may be withheld until the full amount due is paid. If an order is cancelled where a cash payment has been made, the refund will be paid minus bank charges.

9. Prices, promotions and availability

All prices shown on the Website are subject to availability and may change without notice until an order is accepted. Any promotions and special offers are subject to their specific terms and while stocks last.

10. Ownership and risk

Ownership of the Goods remains vested in ak.co.za until full payment has been received.

Risk in the Goods: Risk passes to you when the Goods are handed over to the courier/delivery service provider arranged by us, or (where applicable) when you collect the Goods.

11. Delivery areas, delivery methods and costs

We deliver within South Africa. Where areas do not offer courier services, we may request that you use a delivery alternative such as PostNet or arrange your own courier for collection.

Delivery costs (including courier/handling fees) will be shown to you during checkout (where applicable). You are responsible for those costs, unless stated otherwise in writing.

12. Delivery timeframes and dispatch

We endeavour to dispatch and deliver the Goods as soon as reasonably possible after receipt of payment and confirmation of stock.

If we cannot deliver within the stated delivery timeframe/period, we will notify you. You may elect within 48 hours after notification to proceed with the order or cancel. If you cancel, we will refund the purchase price within 7 days of your cancellation, subject to applicable returns/refunds rules.

13. Returns, cancellations and customer rights

This section applies to distance sales under the Consumer Protection Act 68 of 2008 (“CPA”). Your rights in terms of the CPA—especially rights related to defective goods or goods not being what you ordered—are not excluded or limited.

13.1 Cooling-off / cancellation (change of mind)

If you bought Goods online and you wish to cancel solely due to change of mind, you may generally cancel within 5 business days of receiving the Goods (the CPA distance-sale cooling-off period), provided that:

• the Goods are returned in the same condition as received;
• the packaging and all accessories/components are included where applicable;
• you do not use or handle the Goods beyond what is reasonably necessary to inspect them.

Important: Cancellation rights do not apply to certain categories permitted by the CPA, including Goods that are:

• made to your specifications or are personalised;
• clearly identifiable as personalised/uncertified or specifically prepared for you;
• sealed for health/safety reasons and are returned unsealed;
• perishable or have a limited shelf life;
• goods that cannot reasonably be returned due to hygiene or reason of repacking; and/or
• other categories excluded by the CPA and as displayed/communicated on the Website.

13.2 Items specifically excluded from change-of-mind returns

Without limiting the CPA exclusions, you acknowledge that you may not cancel (change of mind) and/or may not be eligible for a return refund for items in categories such as the following (where applicable):

• Goods made to order (e.g., custom coin boxes where the client pays in advance);
• Personal items and hygiene-related goods (e.g., toe nail clippers);
• Health-related goods;
• Certain toys or similar items that cannot be repacked to their original state if opened/handled;
• Sunglasses or similar sealed/try-on items, especially where returned in a condition that cannot be resold as new;
• Any Goods that cannot reasonably be returned due to condition/hygiene/packaging requirements; and
• Goods clearly personalised or that cannot be resold as new.

13.3 Returns for defective goods and incorrect goods (not change of mind)

If the Goods are defective or not what you ordered, your rights under the CPA apply. You must notify us as soon as possible and in any event within a reasonable time, and where applicable within the periods allowed under the CPA.

To assist with an efficient resolution, please provide:

• order number;
• photos/videos showing the issue (for electronics/coins/accessories where possible);
• packaging condition (if relevant).

Reporting timeframes (practical): Please report suspected defects or incorrect Goods within 7 days of delivery. For perishable/limited-shelf-life items, report immediately on receipt.

Return shipping costs: If Goods are defective or incorrect, you may still be required to bear the direct costs of returning the Goods, to the extent permitted by the CPA and based on the specific circumstances. If we agree the return is due to our error or the Goods are defective, we will arrange the remedy (repair/replacement/refund) consistent with your rights under the CPA.

13.4 Proof of condition and handling requirements

Some categories of Goods are sensitive to handling/condition. You agree to treat the Goods with reasonable care when inspecting them.

Electronics: Although electronics are supplied new, we may decline a non-defective “change of mind” return where the Goods show signs of misuse, accidental damage (including drops), or altered/compromised packaging that prevents return as new. If an electronic item is defective despite normal use, we will assess your claim and deal with it under the CPA.

Coins (certified/uncertified, new/old/second-hand): Coins may be returned only where permitted by the CPA (including for defective goods or where the Goods are not what you ordered). For inspection and any return eligibility, you must not touch the coin surfaces in a way that causes visible marks or damage. Handling should be with clean hands and/or gloves where appropriate. In the event of returns for permitted reasons, we may require evidence of the condition of the coin at receipt and on return.

Where practical, we keep photographic records and use testers to assess metal type (e.g., gold/silver) to support accurate grading/description.

13.5 Return method and packaging

When returning Goods, please:

• package the Goods carefully to avoid damage in transit;
• include all accessories and documentation where applicable;
• send Goods using a trackable courier where possible.

Goods should be returned only to resolve an eligible return category (change of mind where allowed, defective goods, or incorrect goods). We reserve the right to refuse returns that do not meet the eligibility requirements.

13.6 Refunds

Refunds, where applicable, will be made via EFT only to the purchaser’s bank account.

Refund timing: Refunds will be processed within 7 days of receipt of the returned Goods (for eligible returns), or within the timeframe required by the CPA and the remedy selected.

Deductions / charges: Where the CPA permits and subject to eligibility, refunds for change-of-mind cancellations may be reduced by handling/restocking fees or direct costs (for example, shipping/courier charges and bank charges), provided we act within CPA limits and the Goods are returned as required.

14. Missing parcels / theft

If a parcel appears to be missing, stolen, or not delivered, you should open a case of theft with the police station and provide us with proof of the case. We will assist with the matter to the extent reasonably possible with the courier/delivery service.

15. Errors on the order and order tampering

We may cancel or reject an order due to an obvious pricing error, stock unavailability, or an error/omission on the Website.

If an order is tampered with electronically or otherwise (including where incorrect information is submitted or transmitted due to a connectivity issue), we may offer the corrected version of the order or cancel the order.

16. No assignment

You may not cede, assign, or otherwise transfer your rights or obligations under these Terms without our prior written consent.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

18. Entire agreement and variations

These Terms (together with any policies displayed on the Website, including delivery/checkout information) constitute the entire agreement between you and ak.co.za regarding your purchase and use of the Website.

No addition, deletion, amendment or variation will be valid unless recorded in writing and accepted by both parties (or as updated on the Website for future orders).

19. Applicable law and jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be dealt with in terms of applicable South African law and (where relevant) the appropriate consumer dispute resolution channels.

20. Contact / communication

Please keep your order number and proof of payment. For any query, we will respond using the contact details you provide during checkout.

Relevant legislation: Electronic Communications and Transactions Act 25 of 2002; Consumer Protection Act 68 of 2008; Protection of Personal Information Act 4 of 2013.

For general website terms, please see our Terms & Conditions.