Frequently Asked Questions (F.A.Q.)
Here are answers to some common questions about browsing our catalogue and ordering coins, banknotes and collectables from ak.co.za. For full details about purchases, delivery, cancellations and returns, please also read our Conditions of Sale.
1. How do I find the coins or banknotes I am looking for?
Our catalogue is organised into categories to make browsing easier. Explore the different sections, browse individual listings or use the search facility to look for a particular coin, banknote, country or description.
2. How do I view a product?
Select a product listing to open its individual product page. There you can view the available photographs, description and asking price. We recommend examining the photographs and description carefully before placing an order.
3. How do I identify a particular product?
Each product has its own individual listing with photographs, a description and an asking price. When making an enquiry, please refer to the product name or send us a link to the relevant product page.
4. How do I add products to my shopping basket?
Click the ADD TO CART button on a product listing or product page. You can add multiple products to your basket and continue browsing the catalogue. Your basket keeps track of the selected items and displays the order total.
5. How do I place an order?
When you have finished shopping, open your basket to review your selection. Check the products, quantities and prices before proceeding to checkout.
Complete the required customer details, select the appropriate delivery area and accept the Terms and Conditions. Follow the instructions to submit your order.
6. Does placing an order mean that payment has been made?
No. Submitting an order sends us your request to purchase the selected goods. An order is not treated as accepted until we confirm it in accordance with our Conditions of Sale. Please follow the payment instructions provided for your order.
7. What methods of payment do you accept?
Payment can be made by electronic funds transfer (EFT). Credit card payments are not offered. Please follow the payment details and instructions supplied for your order. Any other payment method, where offered, will be confirmed by us.
8. How long does an EFT payment take to reflect?
Payments between accounts at the same bank may reflect relatively quickly. Payments between different banks can take longer, depending on the banks involved. Please allow up to 48 hours for an interbank payment to reflect.
Orders are processed in accordance with our Conditions of Sale once payment has been received and stock availability has been confirmed.
9. Can I order more than one item?
Yes. You can add multiple items from different categories to your shopping basket and submit them together as one order. This makes it easier to purchase several coins or banknotes without placing separate orders.
10. What happens if an item is no longer available?
Our catalogue is updated as products are sold and new items become available. However, where an item becomes unavailable or a discrepancy is identified, we will advise you accordingly before processing your order.
11. Can I change or cancel an order after submitting it?
If you need to make changes or cancel an order, please contact us as soon as possible before shipping has been processed. Once your parcel has been picked up by the courier, the order cannot be changed.
All amendments, cancellations and refund requests are subject to our Conditions of Sale.
12. What about shipping and delivery?
We deliver within South Africa. Available delivery methods and costs depend on the destination. Where a courier service is not available in your area, an alternative such as PostNet or collection by a courier arranged by you may be considered.
Applicable delivery costs will be shown during checkout where relevant. Please refer to our Conditions of Sale for further details.
13. What if I receive an incorrect or damaged item?
Please contact us as soon as possible if an item received does not correspond with your order or arrives damaged. Reporting requirements, applicable time limits and remedies are explained in our Conditions of Sale.
14. Do you accept returns?
Returns, refunds and exclusions are governed by our Conditions of Sale. We recommend reading these provisions before placing an order.
15. Where can I find your Terms and Conditions?
Our Terms and Conditions and Conditions of Sale are accessible through the links provided on the website. Please familiarise yourself with these provisions before submitting an order.
16. How do I contact ak.co.za?
For enquiries about a particular coin, banknote, product, order or delivery, please use the contact facility provided on our website.
When enquiring about a product, please refer to its listing name or include a link to the product page. This will help us assist you more efficiently.